Deciding to cancel a Shopify subscription isn’t always easy. For many US and UK store owners, it comes after careful thought—sales didn’t scale, a different platform makes more sense, or you’re simply taking a pause to reassess your business.
The good news? Canceling your Shopify subscription is straightforward when you know exactly what to do. The bad news? Many people cancel in a rush and later discover unexpected charges, lost access to data, or confusion about what really happens to their store.
This guide is written from real-world experience, not theory. I’ve helped founders, freelancers, and small businesses in the US and UK close or pause Shopify stores the right way—without stress, surprises, or regret.
Let’s walk through how to cancel your Shopify subscription step by step in 2026, what happens afterward, and the things most guides fail to mention.
How to Cancel Shopify Subscription (Quick Answer)
To cancel your Shopify subscription, log in as the store owner, go to Settings → Plan, and click Cancel subscription. Confirm your choice by entering your password. Your store will be deactivated at the end of the current billing cycle, and no future charges will apply.
That’s the short version.
Now let’s do it properly—the way experienced store owners do.
Before You Cancel Shopify Subscription (Don’t Skip This)
This is where most mistakes happen.
Before canceling your Shopify plan, take a few minutes to review the following:
A. Billing date – Shopify doesn’t refund unused time
B. Third-party apps – Many apps bill separately from Shopify
C. Custom domains – Your domain renewal may be handled elsewhere
D. Store data – Access is limited after cancellation
💡 Real insight:
Several US store owners I’ve worked with canceled first, then realized they needed order history for accounting or product data for migration. Always back up before you cancel.
Step-by-Step: How to Cancel Shopify Subscription (Desktop)
If you’re using a laptop or desktop, this is the easiest and safest method.
Step 1: Log in to Your Shopify Admin
Sign in using the store owner account. Shopify does not allow staff users to cancel subscriptions.
Step 2: Go to Settings → Plan
From the lower-left corner of your dashboard:
A. Click Settings
B. Select Plan
You’ll see your current plan, billing cycle, and payment method.
Step 3: Select “Cancel Subscription”
Click Cancel subscription and follow the prompts. Shopify may ask why you’re canceling—this is optional feedback and doesn’t affect the process.
Step 4: Confirm Cancellation
Enter your account password to confirm.
Once completed:
A. Your Shopify subscription is canceled
B. Your store becomes inactive after the billing period ends
C. No further monthly charges will be taken
✔️ Simple, clean, and final.
How to Cancel Shopify Subscription on Mobile
Yes, you can cancel from your phone—but there’s a catch.
Steps:
A. Open Shopify admin in a mobile browser
B. Switch to desktop view if needed
C, Go to Settings → Plan
D. Tap Cancel subscription
E. Confirm with your password
⚠️ The Shopify mobile app often hides billing options. If you don’t see the cancel button, switch to a desktop browser.
How to Cancel Shopify Subscription After Free Trial
This is one of the most common situations for US and UK users.
If your free trial is ending soon:
A. Cancel before the trial expiration date
B. Otherwise, Shopify will automatically charge your selected plan
Key things to know:
A. Shopify doesn’t offer refunds once a plan starts
B. Even one day late can trigger a full month charge
C. Canceling during the trial means no payment taken
💡 Practical tip:
Set a calendar reminder a few days before the trial ends. Many people assume they’ll remember—and don’t.
What Happens After You Cancel Shopify Subscription?
This is where confusion usually kicks in.
After cancellation:
A. Your store becomes inactive
B. Customers can’t access it
C. You lose admin access until reactivation
However:
A. Shopify stores your data for up to two years
B. Products, orders, and themes are preserved
C. You can reactivate anytime by choosing a new plan
D. Canceling is not the same as deleting your store.
Cancel Shopify Subscription vs Pause Store: Which Should You Choose?
This choice depends entirely on your situation.
Pause Your Shopify Store if:
A. You plan to return in a few months
B. You want to keep admin access
C. You’re temporarily unavailable
Cancel Your Shopify Subscription if:
A. You want zero ongoing charges
B. You’re switching platforms
C. You’re done with the store for now
💡 Experienced advice:
If you’re uncertain, pause first. You can always cancel later, but pausing keeps your options open.
How to Cancel Shopify Subscription Permanently (Clean Exit)
If you want to fully step away:
A. Cancel your Shopify subscription
B. Transfer or remove your custom domain
C. Cancel all third-party apps manually
D. Download store data and reports
E. Disable payment gateways
Only after this should you consider deleting the store entirely.
⚠️ Store deletion is permanent and cannot be undone.
Common Mistakes US & UK Store Owners Make
These are issues I see repeatedly:
A. Forgetting app subscriptions
B. Missing domain renewals
C. Assuming Shopify refunds unused days
D. Trying to cancel with a staff account
E. Losing access to store email addresses
Avoid these, and the process stays stress-free.
FAQs About Canceling Shopify Subscription
1. Can I cancel Shopify subscription anytime?
Yes. Shopify allows cancellation at any time, but it does not refund unused days in a billing cycle.
2. Will I be charged after canceling Shopify?
No future charges apply once you cancel. You’ll only pay for the current billing period if it has already started.
3. Does canceling Shopify delete my store?
No. Your store is deactivated, not deleted. Shopify keeps your data for up to two years.
4. How do I stop Shopify billing immediately?
Cancel before your billing date. Shopify does not support mid-cycle refunds.
5. Can I reopen my Shopify store later?
Yes. Log in, choose a plan, and your store will be restored with previous data.
👉 Ready to take your eCommerce business to the next level?
Contact Aumento Infoway today and let’s build your Shopify success story together!
